The ServiceNow CMDB (Configuration Management Database) is a central repository that stores information about all the components or configuration items (CIs) in an organization's IT environment. It provides a logical model of the infrastructure and services used by the organization.
Some key points about the ServiceNow CMDB:
- It maintains detailed information about hardware assets (servers, computers, network devices), software assets (applications, databases), and service components that make up the business services.
- It tracks relationships and dependencies between different CIs, allowing impact analysis and better change management.
- It enables better visibility into the IT environment, aiding activities like incident management, problem management, change management, and asset management.
- It helps organizations enforce governance, compliance, and standardization by having a centralized system of record for IT components.
- It integrates with other ServiceNow modules like Discovery, Service Mapping, and Event Management to automatically populate and update CI data.
- Custom applications can also feed data into the CMDB from external data sources using integration methods.
中文版说明
ServiceNow CMDB(配置管理数据库)是一个中央存储库,用于存储组织IT环境中所有组件或配置项(CI)的信息。它提供了组织所使用的基础设施和服务的逻辑模型。
ServiceNow CMDB的一些关键点:
- 它维护有关硬件资产(服务器、计算机、网络设备)、软件资产(应用程序、数据库)和构成业务服务的服务组件的详细信息。
- 它跟踪不同CI之间的关系和依赖关系,从而实现影响分析和更好的变更管理。
- 它可提高对IT环境的可视性,有助于事件管理、问题管理、变更管理和资产管理等活动。
- 通过拥有IT组件的中央系统记录,它帮助组织实施治理、合规性和标准化。
- 它与ServiceNow的其他模块(如发现、服务映射和事件管理)集成,自动填充和更新CI数据。
- 自定义应用程序还可以使用集成方法从外部数据源向CMDB输入数据
CMDB作为IT基础设施和服务的单一可信来源,可实现整个IT服务管理生命周期中更好的决策制定、风险缓解和服务优化。
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