The ServiceNow CMDB (Configuration Management Database) is a central repository that stores information about all the components or configuration items (CIs) in an organization's IT environment. It provides a logical model of the infrastructure and services used by the organization. Some key points about the ServiceNow CMDB: It maintains detailed information about hardware assets (servers, computers, network devices), software assets (applications, databases), and service components that make up the business services. It tracks relationships and dependencies between different CIs, allowing impact analysis and better change management. It enables better visibility into the IT environment, aiding activities like incident management, problem management, change management, and asset management. It helps organizations enforce governance, compliance, and standardization by having a centralized system of record for IT components. It integrates with other ServiceNow modules like Discovery, Service Mapping, and Event Management to automatically populate and update CI data. Custom applications can also feed data into the CMDB from external data sources using integration methods. 中文版说明 ServiceNow CMDB(配置管理数据库)是一个中央存储库,用于存储组织IT环境中所有组件或配置项(CI)的信息。它提供了组织所使用的基础设施和服务的逻辑模型。 ServiceNow CMDB的一些关键点: 它维护有关硬件资产(服务器、计算机、网络设备)、软件资产(应用程序、数据库)和构成业务服务的服务组件的详细信息。 它跟踪不同CI之间的关系和依赖关系,从而实现影响分析和更好的变更管理。 它可提高对IT环境的可视性,有助于事件管理、问题管理、变更管理和资产管理等活动。 通过拥有IT组件的中央系统记录,它帮助组织实施治理、合规性和标准化。 它与ServiceNow的其他模块(如发现、服务映射和事件管理)集成,自动填充和更新CI数据。 自定义应用程序还可以使用集成方法从外部数据源向CMDB输入数据 CMDB作为IT基础设施和服务的单一可信来源,可实现整个IT服务管理生命周期中更好的决策制定、风险缓解和服务优化。